Shipping policy

Shipping Policy

At SozoHaus, we aim to process and ship all orders as quickly and efficiently as possible. Our fulfilment partners work to ensure reliable delivery while maintaining the quality of every item.

Processing & Shipping Timeframes

  • Order processing: 1–2 business days

  • Estimated delivery: 3–7 business days

  • Total expected timeframe: 3–7 business days from the moment your order is placed

Please note that processing begins immediately after checkout, meaning we cannot modify or cancel orders once they have entered fulfilment.

Shipping Details

  • Orders may arrive in separate parcels.

  • Tracking information is provided when available

  • Shipping addresses cannot be changed once fulfilment has started

  • We currently ship within the UK only

Delivery Issues

If your order is delayed, missing, or arrives damaged, please contact us right away. We will work with our fulfilment partners to resolve the issue as quickly as possible.

Incorrect or Damaged Items

If you receive an incorrect or damaged item, please send us a photo of the issue to customer@sozohouse.store We will try our best to arrange a free replacement.